Frequently asked questions

Do I have to provide notice of cancellation, if so how much?
We require a 24 hour notice for a cancellation of a scheduled cleaning.

Are pets allowed to be home during a cleaning?
We love the opportunity to make new furry friends, providing them with love and extra pats at no extra charge is a must! However , if your fur babies don't do well with visitors we ask that you make arrangements for them well ahead of a scheduled clean.

Do you bring your own supplies and Equipment?
We definitely do! Emerald Cleaners uses both eco friendly and regular cleaning products. If you do require the use of a certain product please leave it out and we will happily incorporate it into your clean.

Do I need to be home during the clean?
For the very first clean it is always a good idea to be home, this way you can navigate us around and then we will take it from there on, if you're not available for whatever reason we will do our very best to cover every inch of your home as we see you would want.

Are you fully insured?
Yes, every member of Emerald Cleaners is fully insured and WSIB covered.

Can you provide references?
Yes, references are available upon request.