Privacy policy

Information we collect

When you submit a contact or quote form, email us or call us, we may receive information such as your name, business name, email address, phone number, property address and the details you choose to provide about requested services.

The website may also collect technical information such as device and browser details, approximate location, pages visited, referral source and interaction data through cookies or similar technologies.

How we use information

• Respond to inquiries and arrange assessments, estimates or services
• Prepare and manage requested cleaning scopes and customer communications
• Operate, secure and improve the website
• Understand general website usage and the effectiveness of our communications
• Meet legal, insurance, accounting and record-keeping obligations

Wix and service providers

This website is hosted using Wix services and may use Wix forms, infrastructure, security tools and analytics. Information submitted through the site may be processed by Wix and other service providers that help us operate the website, communicate with you or maintain business records. Those providers handle information under their own terms and privacy practices.

We do not sell personal information. We may disclose it where reasonably necessary to provide a requested service, protect our rights, comply with law or respond to a lawful request.

Consent and choices

By voluntarily submitting information, you consent to its use for the purpose explained at the time and for closely related business purposes. You may withdraw consent to optional communications by contacting us, subject to legal or contractual limits.

You can adjust browser settings to limit cookies, although some website features may not work as intended.

Retention and safeguards

We retain information only as long as reasonably needed for the purpose collected, ongoing customer service, dispute handling and legal or business record requirements. Retention periods vary with the type of record.

We use reasonable administrative and technical safeguards, but no website or transmission method can be guaranteed completely secure.

Access, correction and contact

You may ask about the personal information we hold about you or request a correction, subject to applicable law. Contact Emerald Cleaners at 613-922-8074 or Unit C-444 Dundas Street E, Belleville, ON K8N 1E9. Office hours are Monday to Friday, 9 AM to 4 PM.

Policy changes

We may update this policy as our website or practices change. The current version will be posted on this page with its updated date.