$2M liabilityWSIB documents on request24-hour return-to-fix

Process and vendor credentials

How we work with your facility.

A walkthrough, a written scope, insured and WSIB-covered service, and a 24-hour return-to-fix commitment if an agreed item is missed. Built for commercial properties in Belleville, Kingston and Eastern Ontario.

Get a free quote Call 613-922-8074

Simple from the start

From walkthrough to a reliable routine

We do not use a one-size checklist. The accepted written quote is the plan the team follows.

01

Tell us about the property

Share the address, property type, approximate size, access notes, priority areas and preferred frequency. Use the quote chooser if you are unsure whether the work is recurring commercial cleaning or a specialty project.
02

We walk the site and define the scope

Commercial quotes are prepared after a site visit. We confirm tasks, exclusions, scheduling and pricing in writing so the plan matches how the facility actually operates.
03

Cleaning begins to the accepted plan

Background-checked staff follow the written scope. We normally provide the products and equipment required for the quoted work, and we can plan evening, overnight or other access windows around occupancy.
04

We follow through

If an agreed item is missed, contact us within 24 hours. Our return-to-fix commitment is to come back and address that item. Direct communication stays with the local Belleville team.

Vendor file

What procurement teams usually ask for

These are the credentials we already state on the site. We do not list industry badges we have not earned. Request current documents by phone or through the contact form.

$2M
Liability insurance

Commercial liability coverage is in place. Insurance details can be provided for vendor onboarding.
WSIB
Workplace coverage

We are WSIB-covered. Documentation can be provided for your vendor file when you request it.
Checks
Background and references

Cleaning staff are background-checked, with reference checks as part of how we staff commercial sites.
24 hr
Return-to-fix

Contact us within 24 hours of a missed item in the agreed scope and we will return to correct it.

On the job

How a site is actually run

Written scope by area and frequency, with exclusions called out before work starts.
Background-checked staff, with reference checks as part of hiring.
Products and equipment for the quoted scope are normally supplied by us. Site-specific products can be confirmed in advance. Supplies are also available for purchase when that is part of the arrangement.
Regular or eco-friendly product options can be discussed against the surfaces and priorities on site.
Flexible hours, including evenings and overnight when access allows.
One Belleville office: Unit C-444 Dundas Street E, Belleville, ON K8N 1E9. Kingston, Cobourg, Picton and other listed communities are service areas, not separate branches.

Request documents

Need insurance or WSIB copies?

Call the office Monday to Friday, 9 AM to 4 PM, or send a note through the contact form. Tell us the property name and what your vendor file requires. There is no separate vendor-portal login.

Call 613-922-8074 Contact the team

Helpful answers

Before you add us to a vendor list

View all FAQs

Are Emerald Cleaners insured?+

Yes. Emerald Cleaners is fully insured, with $2 million in commercial liability coverage. Insurance details can be provided for your vendor onboarding process.

Can you provide WSIB documents?+

Yes. We are WSIB-covered, and WSIB documentation is available for vendor onboarding. Call 613-922-8074 or use the contact form to request copies for your file.

How do you start a new commercial account?+

Send the property details through the quote form. Commercial quotes are prepared after a site visit. We then confirm the scope, exclusions, schedule and price in writing before work begins.

What happens if something in the agreed scope is missed?+

Who do we call after hours?+

Office hours are Monday to Friday, 9 AM to 4 PM at 613-922-8074. Cleaning itself can be scheduled outside business hours. After-hours access windows are planned during the site assessment, not as a separate 24/7 dispatch desk.

Next step

Request a written estimate

Choose commercial or specialty. We follow up within one business day. Commercial quotes are prepared after a visit.

Get a quote

How we work with your facility.

From walkthrough to a reliable routine

Tell us about the property

We walk the site and define the scope

Cleaning begins to the accepted plan

We follow through

What procurement teams usually ask for

Liability insurance

Workplace coverage

Background and references

Return-to-fix

How a site is actually run

Need insurance or WSIB copies?

Before you add us to a vendor list

Request a written estimate

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